Room Reservation

Butiran mengenai tempahan bilik, ketersediaan, polisi tempahan, perubahan dan pembatalan.

Is there any package arrangement?

Yes. Please refer to the page on Rates and Packages for details. (LINK)

How long will it take the Resort to respond to my reservation request?

Resort will response within 2 working days through email. You may check junk / spam mail if failed to acknowledged through inbox mail.

How do I change or cancel my reservation?

You are require to inform through phone call or email to your sales person if any changes or cancellation require. Please contact your sales person for further introduction.

What is the cancellation policy on my reservation?

In case of cancellation, a written notice must be received and acknowledged by Kuala Lumpur Sales Office (KLSO) at least 21 days prior to the scheduled arrival.

Once I have send in online enquiry through official website, will I receive any confirmation from the resort?

Yes. We will response within 2 working days by email. Kindly check junk / spam mail if failed to acknowledged through inbox mail.

How far ahead should I make the reservations?

As early as possible, at least 2 working days before arrival date. However, the date and room are subject to available upon request / confirm, based on first come first serve.

Does resort provide any arrangement for special occasion such as birthday, anniversary, etc.?

Resort do provide pre-arrangement such as pre-order cake, room decoration, and candle light dinner for the speacial occasion. All pre-arrangement is chargeable and require pre-booked. For further introduction, please enquiry with your sales person.

Does resort provide any discount or refund on snorkeling trip?

The snorkeling trip is inclusive in the package but not compulsory to join.

There is no further discount or refund on snorkeling trip if you decide to exclude and not to join or the trip is cancelled due to sea and weather condition.

Can I request for refund with reasonable or if any unexpected happen?

All payment received is non-refundable and non-transferable.

Mengapakah saya perlu memberikan nombor TIN dan nombor kad pengenalan semasa membuat tempahan?

Selaras dengan keperluan e-Invois LHDN Malaysia, Redang Beach Resort dikehendaki mengeluarkan e-Invois individu bagi setiap tempahan. Oleh itu, tetamu warganegara Malaysia perlu memberikan Nombor Pengenalan Cukai atau Tax Identification Number (TIN) serta nombor kad pengenalan individu yang membuat tempahan.

Sila yakin bahawa semua maklumat peribadi yang diberikan akan dikendalikan mengikut Akta Perlindungan Data Peribadi (PDPA) dan tidak akan didedahkan kepada mana-mana pihak ketiga, kecuali jika diperlukan oleh undang-undang atau bagi tujuan penghantaran rasmi e-Invois.

Bagi tetamu warga asing yang tidak mempunyai TIN Malaysia, kod e-Invois terkumpul EI00000000020 boleh digunakan.