Redang Beach ResortRedang Beach

Booking Terms

Updated: 23 February 2026|Policy

BOOKING TERMS

These Booking Terms apply to all reservations made with Redang Beach Resort Sdn Bhd and Redang Aquatic Adventure Sdn Bhd whether via our official website, email, phone, authorised agents or other channels. They should be read together with the Resort’s full Terms & Conditions.

1. Booking Confirmation

  • All bookings aresubject to availability.

  • A booking is only considered confirmed once the required payment (full payment or deposit, as applicable) has been received and an official Booking Confirmation / Hotel Voucher has been issued by the Sales Department or system.

2. Online Bookings (Official Website / Online Payment)

  • For all online bookings made via our official website and payment gateway, full payment is required at the time of booking via FPX / Credit Card / Debit Card / supported e-Wallets.

  • Deposit or partial payment is not available for online bookings.

  • All online payments are strictly NON-REFUNDABLE and NON-TRANSFERABLE, including in cases of cancellation, no-show or change of travel plans.

3. Manual Bookings (Email / Phone / Authorised Agents)

  • For bookings made more than 3 weeks before check-in:

    • A deposit of RM100 per person is required by the stated deadline to secure the booking (bank transfer only).

    • The remaining balance must be settled at least 3 weeks before check-in.

  • For bookings made within 3 weeks before check-in, full payment is required within 24 hours of confirmation.

  • If payment (deposit or balance) is not received by the deadline, the booking may be automatically cancelled, and any deposit paid may be forfeited.

  • Manual payments may be made via bank transfer or, for full outstanding amounts, via the online FPX / QR payment link stated in the invoice / confirmation.

4. Non-Refundable & Non-Transferable Policy

  • All payments made are strictly NON-REFUNDABLE and NON-TRANSFERABLE, whether in part or in full, under any circumstances.

  • This includes (but is not limited to) cancellations, no-shows, change of dates, change of guest names, late arrival, early check-out, or any unused portion of the package.

  • Guests are strongly advised to purchase personal travel insurance to cover unforeseen events (e.g. illness, flight changes, emergencies).

5. Amendments, Postponements & No-Show

  • All requests to amend or postpone a booking must be submitted in writing via email to the Kuala Lumpur Sales Office.

  • Requests made at least 7 days before check-in may be considered for one-time postponement within the same operational year, subject to:

    • room availability,

    • management approval,

    • payment of any postponement fee, and

    • any rate differences for the new dates.

  • Requests received within 7 days before check-in may result in partial or full forfeiture of payments, depending on the circumstances.

  • In the event of no-show (failing to arrive on the check-in date without prior written notice), the booking will be treated as cancelled, and all payments made will be fully forfeited.

6. Force Majeure, Transport & Weather Disruptions

  • Boat, ferry, or other transport schedules may be affected by sea conditions, weather, technical issues or instructions from the authorities.

  • The Resort will assist, where possible, to rearrange transfers; however, the Resort shall not be liable for missed flights, additional hotel stays, alternative transport or any related costs.

  • The non-refundable and non-transferable policy remains applicable even in the event of weather or transport disruptions that are beyond the Resort’s control.

7. Acceptance of Terms

  • By submitting a booking request or making any payment towards your reservation, you are deemed to have read, understood and agreed to these Booking Terms and the Resort’s full Terms & Conditions as published on our official website.

Policy