USER AGREEMENT
Access to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following term and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website.
Any use of the www.redang.com.my website, or written communication with Redang Aquatic Adventure Sdn Bhd, for the purposes of travel arrangements, accommodations & transfer arrangement, confirms that you are aged 18 or over and that you have read the fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
BOOKING CONDITIONS
The Redang Beach Resort website is owned and operated by Redang Aquatic Adventure Sdn Bhd, with offices located at the 89, Jalan Pudu Lama, 50200 Kuala Lumpur.
Customers are responsible for reading the terms and conditions including booking conditions which are available at www.redang.com.my. You agree to abide by the terms and conditions of purchase imposed by Redang Aquatic Adventure Sdn Bhd with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Redang Aquatic Adventure Sdn Bhd debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website. And, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
RESERVATIONS
All room reservations, enquiries, amendment or cancellations please contact our Sales Office in KL at travel@redang.com.my
A Confirmation number will be issue to the guest who successfully completes their booking process. Confirmation number will send to your email address by Redang Aquatic Adventure Sdn Bhd. If you do not receive a Booking Confirmation number in 24 hours, please email us at travel@redang.com.my
Once your booking has been completed, a Hotel Voucher will be issued which you should print. You should present this Hotel Voucher upon check-in at the Resort, together with proof of your identity (NRIC/Passport) at the point of check in. The person named in the booking must be the person that will actually be staying, failing which, Resort reserves its absolute rights to cancel the room or it shall request the person named in the booking to be present during the check-in.
CHECK IN AND OUT TIME
Redang Beach Resort operates on a strict arrival check-in and check-out policy
Check in time : 1300 hours onwards
Check out time : 0930 hours
If Check out is beyond 0930 hours, an additional one (1) night’s stay is subject to availability and an additional room rate in real time will be imposed without further notice to the guest.
Latest time of arrival (after last ferry in 1500 hours) on the booking date, failing which, your booking is deemed cancelled.
POLICY PRICE
The price of your travel arrangements is subject to changes and surcharges beyond our control and may occur because of government action as an example. If the price of your travel arrangements is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel your travel arrangements in accordance with these Booking Conditions.
CHILD PRICE
Redang Beach Resort will consider the following conditions as our Child Policy:
0-3 years old base on born of year is considered as “Infant” and will be FOC when sharing parents bed. If an extra bed is required, there will be an additional supplement as specified by the relevant resort. But ferry ticket for Infant are needed, 1 way ferry ticket RM 15 will imposed for them.
4-11 years old base on born of year is considered as “Children” and the respective resorts Child Policies and rates will apply to them.
12 years old base on born of year and above will be considered as “Adult”.
SPECIAL REQUESTS
Redang Beach Resort will strive to honour any request for specific room types or bed types. All rooms are subject to availability.
ONLINE BOOKING POLICY
No changes or cancellation will be allowed for online bookings.
CANCELLATION POLICY
In case of cancellation or reduction in the number of reserved rooms, a written notice must received and acknowledged by KL Sales Office (KLSO).
In the Event that written notice is not received within the time limit, the deposit or pre-payment will be forfeited automatically
Cancellation fees per person shall be imposed as following:
POSTPONE POLICY
In case of postpone, a written notice for example provide the death certificate in case there is family member/traveler pass away OR doctor letter for any family member/traveler illness or under surgery must be received and acknowledged by KL Sales Office (KLSO)
In the event that written notice or support document is not received within the time limit, the 100% of payment will be forfeited automatically.
Postpone case RM 100 per case will be imposed provided by the support document.
The new travel date must be at the same year before Island closing.
DATE CHANGES
If you wish to change the date of reservation, it can be done so by sending an email to travel@redang.com.my
Date changes can be done at least 21 days before departure date without any penalty charges.
If the rate for the alternate reservation date(s) is less than the original rate, the excess money are not refundable
If the rate for the alternate reservation date(s) is higher than the original date, the balance must be paid by your before departure.
Date changes will be done subject to availability.
NAME CHANGES
Change of Guest name on your booking is allowed if made three (3) full days or more before check in date subject to a Name Change Fee.
CANCELLATIONS
Other than change of Guest name, all booking cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any applicable tax paid) non-refundable and will be forfeited.
Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Pease read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.
LAND TRANSFER SERVICES (Airport/Bus Station/Hotel)
Land transfer can be arranged at favorable rates. We would require your confirmed flight/bus/Hotel Name & details to arrange and confirm the land transfer services and rates for the same. Please send details to travel@redang.com.my or to the reservation email address of the Sales Person incharge of the Resort.
Any miss transportation are own responsible & no replacement or refund value.
SELF DRIVE / OWN ARRANGEMENT
Guest have to informed us the ferry timing during the reservation or no latest than 3 days before departure date to arrange the ferry ticket accordingly.
Any miss ferry are on own responsibility & guest will be required to purchase new ferry tickets at ferry ticket counter by own expenses.
TRAVEL INSURANCE
You are strongly recommended to take out personal travel insurances, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate. Booking acceptance shall be deemed to include your confirmation that you have taken our such insurance.
TOURISM TAX (TTX)
Pursuant with the Tourism Tax Act 2017, a charge RM 10.00 per room per night Tourism Tax (TTx) will be levied on tourist(s) and non-resident guest(s). Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of TTx. TTx will be collected at check in and is payable by cash credit card. TTx is excluded from room rates.
* The imposition of TTx shall commence on 01st September 2017.
REDANG BEACH RESORT ROOMS
The following amenities are not available in our rooms:
RESTRICTIONS
You may not bring the following into our Hotels:
RESPONSIBILITY
The organizer accept no responsibility for any loss, injury or damage to your belongings resulting directly or indirectly from accurrences beyond its control including breakdown in equipment, strikes, war, theft, delays medical or customers regulations, cancellations, charges in there in or schedule etc. It is the responsibility at the tour member to buy insurance. Neither the organizers nor any person or agent assisting with it is liable for any loss, injury, accident, damage or delay which may occur during a tour holiday.
Save keeping of travel documents are the responsibilities of persons taking the tours.
The organizer shall not be held responsible for departation or refused of entry by immigration authorities to/of tour members resulting from the possession of unlawful items or holding improper travel documents or other causes of whose behavior and activities are considered as no refund to tour member who had been refused entry.
If necessary the organizers reserve the right to offer itineraries, travel arrangements, hotel accommodation. The organizer also reserves the rights to cancel or withdraw at any time booking made by or on behalf of clients. In which events to liabilities whatever shall be borne by the organizer in respect of such cancellations or withdraw but money paid by such clients booking fees shall refund to them.
No refund or reduction will be made to any person who does not participate in any meal sightseeing or accommodations during the course of the tour.
We will not held responsibility for any loss or damage of property left in damaged as a result of being in your Redang Beach Resort room during your stay. We have no responsibility for any property left behind/damaged as a result of your stay.
You are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings
DATA PROTECTION
We will retain all personal information which you provide during booking. We may need to pass this information to other parties such as our licensees and it any also be require to be provided to security and/or credit checking companies, credit and debit card companies, government and enforcement agencies and public authorities if so requires, or as required by law. This may involve sending your personal information between different department.
