USER AGREEMENT
The Redang Beach Resort official website is owned and operated by Redang Aquatic Adventure Sdn Bhd, with an office located at 89, Jalan Pudu Lama, 50200 Kuala Lumpur. By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.
Any use of this website (www.redang.com.my) or written communication with Redang Aquatic Adventure Sdn Bhd, for the purposes of accommodations, travel, and transfer arrangements, confirms that you are aged 18 and fully understand these terms and conditions. These terms and conditions are devised for the protection of all parties.
PRICE POLICY
All prices and rates shown on this website are in Malaysian Ringgit (RM / MYR). Prices and rates may vary depending on the package, season, room type, and length of stay. Additional charges may apply for optional activities or services. Prices are subject to change without notice.
BOOKING CONDITION
Online booking, enquiry, or feedback will be responded to within two (2) working days. Redang Beach Resort will assign a salesperson to further assist accordingly.
Guests will receive confirmation if the travel date and room are available, but it is not guaranteed until payment is made. Relevant details are stated in the email.
Special requests such as specific room allocations, bed preferences, and occasion arrangements must be informed in advance. Charges may apply and are subject to availability upon request and confirmation.
Once confirmation is fully settled, a Hotel Voucher will be issued and needs to be printed out for boarding and check-in purposes. Please ensure the check-in name and travel partner/member match the submitted listing of those who will be staying at Redang Beach Resort. The resort reserves its absolute rights to cancel the room or request the person named in the voucher and listing to be present during boarding at the jetty and check-in.
PAYMENT
All confirmations must be prepaid and settled before the check-in date. The confirmation and room are guaranteed and secured when due.
Deposit payment based on per person (excluding infants) must be paid within 7 days for confirmations made more than 3 weeks before the guest's check-in date.
Balance payment must be paid at least 3 weeks before the guest's check-in.
Full payment must be paid within or less than 7 days for confirmations with a check-in date of less than 3 weeks.
Guests are responsible for checking and confirming the booking details. Guests acknowledge and agree with the confirmation received through Redang Aquatic Adventure Sdn Bhd at the provided prices and rates, room type, room category, bed preference, add-on services such as land transfer, occasion arrangement, and all charges, fees, and taxes which may be applicable on your travel date.
Failure to comply with the payment requirements, which deadlines are also stated in the confirmation, may result in the cancellation and forfeiture of payment without further notice by the resort.
TRANSFER SERVICE / ARRANGEMENT
Ferry transfer is arranged if no special request is made by guests who self-drive or make their own arrangements upon confirmation received and the Hotel Voucher being issued.
Land transfer service from Kuala Terengganu, such as from the airport, bus station, and hotel, is available at favorable rates. Flight or bus details or hotel name is required to pre-arrange and confirm the service and rate. Please request and send the details to the in-charge salesperson via email of your confirmation.
Any mis-transportation is the guest's own responsibility, and no replacement or refund value will be provided. Guests will be required to self-re-arrange land transfer service and purchase new ferry or boat tickets at their own expense.
GUEST AND BILLING INFORMATION
The check-in name is taken as the Billing Name if no special request is made. It cannot be amended, changed, or modified after the first payment is applied to the confirmation.
Change of guest name or replacement in the name list is allowed if made three (3) working days or more before the check-in date. Top-up payment is required if a child is replaced by an adult, while excess payment is non-refundable if an adult is replaced by a child, or a child is replaced by an infant.
CHILD POLICY
Redang Beach Resort will apply the rate and charges STRICTLY based on the BORN YEAR where applicable.
CHECK-IN AND OUT TIME
If no update or notice is received by 1500 hours on the check-in date, the booking is considered fully forfeited. Redang Beach Resort has the right to release the room for further selling without notice.
CANCELLATION AND MODIFICATION
Any cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show and will result in the total payment, including any applicable tax, being fully forfeited.
All cancellations must be confirmed and agreed upon with the written notice acknowledged by the KL Sales Office (KLSO). The resort has the right to proceed with cancellation due to a lack of response to payment reminders or failure to meet payment deadlines. The deposit or relevant payment will be forfeited in full.
Any modifications and amendments to the confirmation, such as changes to dates or room types, may incur additional fees with terms and conditions applied and shall be binding on you.
Any included item of the package, add-on service, and other paid items such as land transfer, occasion arrangement, pre-order cake in the confirmation are NOT allowed to be refunded, transferred, or reduced in rates and prices if not utilized by the guest.
All payments received are STRICTLY non-refundable and non-transferable.
POSTPONE POLICY
Change of travel date can be done at least 21 days before the check-in date without penalty charges.
Travel date changes within or less than 21 days before the check-in date are considered POSTPONE. It is applicable for penalty charges and supporting documents are required.
In case of postponement, a written notice with official supportive documents such as a death certificate, doctor's confirmation letter, or hospitalization report must be received and acknowledged by the KL Sales Office (KLSO).
In the event that written notice or supporting documents are not received within the time limit given by the salesperson, 100% of the payment will be forfeited automatically.
A postponement fee of RM 100 per case will be imposed provided by the supporting documents.
The new travel date must be in the same year before the island closes.
If the new travel date rate is less than the original date rate, the excess amount is non-refundable and non-transferable. Top-up payment is required if the new travel date rate is higher than the original date rate.
TRAVEL INSURANCE
To ensure a worry-free trip, the resort strongly recommends purchasing comprehensive travel insurance to cover unforeseen circumstances. Please note that it is your responsibility to ensure adequate insurance coverage for any potential losses or emergencies. Your acceptance of the confirmation implies that you have obtained appropriate travel insurance.
TOURISM TAX (TTX)
A Tourism Tax (TTx) of RM 10.00 per room per night will be imposed on all foreign tourists and non-resident guests. Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of TTx. It will be collected at check-in and is payable by cash or credit card. This tax is mandated by the Malaysian government and is not included in the rate.
GUEST RESPONSIBILITY
Guests are responsible for reading and fully understanding the terms and conditions provided by this website. By using this website and processing confirmation with Redang Aquatic Adventure Sdn Bhd, guests agree to abide by the terms and conditions set by both parties.
Any violations of the terms and conditions could result in the cancellation of confirmation, forfeiting payments, and denied access to the resort.
Guests are responsible for all charges, fees, taxes, and assessments arising from their website usage, including charges made by others on their behalf (whether authorized or not).
Foreign or non-Malaysian guests are responsible for checking and ensuring the validity of travel and entry documentation such as passports, visas, vaccinations, health certificates, and health requirements. Please ensure you have all necessary travel documents and comply with all local laws and regulations before guaranteeing and securing the confirmation with payment.
RESORT'S RIGHTS AND RESPONSIBILITIES
The resort reserves the right to make changes to the itinerary, accommodations, or transportation arrangements. The resort also reserves the right to cancel and withdraw at any time confirmation made by or on behalf of the guest if no response is received or the payment deadline is over.
If a guest is denied entry to a country by immigration authorities due to improper documentation or other reasons, the resort is not liable for any costs or losses incurred and all fees paid will be fully forfeited for guests who fail to check-in to the resort.
The resort is not responsible for any losses, injuries, or damages that may occur during your trip, including those caused by unforeseen circumstances whether directly or indirectly like equipment failures, strikes, theft, medical issues, natural disasters, flight delays or cancellations, or guest regulations, cancellations, changes in schedule, and mind.
The resort is not responsible for any items left behind or damaged in your room during your stay. The resort is not liable for any loss or damage to personal belongings, including valuables. Guests are strongly recommended to utilize the in-room safety deposit box provided to secure valuables.
RESORT RESTRICTIONS
To ensure a peaceful and safe environment for all guests, please DO NOT bring:
RESORT ACTIVITIES
Guest participating in the certain activities especially Marine activities such as snorkeling and diving at the Redang Beach Resort is at their own risk and furthers acknowledges the additional risks as these activities carry a higher risk of physical injury than daily activities.
Guest should be aware that the activity they are participating in is risky, and agree to absolve us from any incident that may occur.
The safety of our guests is our top priority. The outdoor activities especially Marine activities such as snorkeling and diving offered by the resort may be affected by weather conditions, such as strong wind, heavy rain, strong sea wave or rough seas. In such cases, the resort reserves the right to cancel or modify activities due to safety concern without prior notice.
Resort is not liable for any disappointment or inconvenience caused by such cancellations or modifications. Any cancellations or modifications due to sea and weather conditions will not result in refunds or compensation.
DATA PROTECTION
The resort will retain all personal information provided by guests during booking. This information may be shared with other parties such as licensees, security and credit checking companies, credit and debit card companies, government and enforcement agencies, and public authorities if required by law. This may involve transferring your personal information between different departments.
IMPORTANT NOTICE
By using this website (https://www.redang.com.my/ ) and booking a stay at Redang Beach Resort, you are deemed to have acknowledged and agreed to all terms and conditions above. We, Resort Beach Resort Sdn Bhd and Redang Aquatic Adventure Sdn Bhd reserves the right to change these terms and conditions at any time and in any circumstances, without prior notice.
