Q&A       |       Traveller's Guide       |       Getting to Redang
 
   
     
  You will find some frequently asked questions followed by answers in this section. If the questions that you have in mind are not found here, please drop us an email at travel@redang.com.my, or call us at (603) 2031 5079 / 4842. We would be very happy to answer them. Thank you.
   
  About the Resort
  What are the check-in and check-out time?
Check-in time is 1:30 pm and check-out time is 9:30 am each day.

What facilities are available at the Resort?
Please click here for resort amenities and room features.

What are the differences between the Superior and Club Deluxe room?
Superior rooms are conventional rooms filled with classical atmosphere, and found in double storey buildings. It comes in either a twin, triple and quad room type. Club Deluxe rooms are designed based on French style which offers a comfortable place to stay.

Do you charge for towels and beach lounges?
We have plenty of lounge chairs and towels for our guests at no additional charge. Only our guests are permitted on our beach and in our fitness area in order to maintain our peaceful and un-crowded atmosphere.

Do we need adaptors or transformers for our electrical devices?
If you are from Asians countries, adaptors or transformer are not needed but advisable to carry with you as some electrical voltage may differ. In Malaysia, the electricity runs on 240 volts with 50 Hz system.

Does the Resort provide any option on fishing tour?
Yes. Kindly contact our receptionist for details.

What activities are available at the Redang Beach Resort?
Our full time Activities personnel can arrange any island activity for you from their desk, located adjacent to our lobby. diving, snorkeling, canoeing, jungle trekking are all available nearby the resort.

What type of food is served at the Redang?
We serve both Western and Chinese Cuisine, in buffet style. Vegetarian food is also available upon earlier requests.
 
 
Room Reservation
  Is there any package arrangement?
Yes. Please refer to the page on Rates and Packages for details.

How many persons (adult and/or child) are allowed in a room?
We shall arrange the room type according to the number of adults in a room. Room rates for children is 40% less than adult's fare. However, child sharing room with an adult in a twin room is charged as adult fare.

How long will it take the Hotel to respond to my reservation request?
Within 24 hours.

How do I change or cancel my reservation?
Through telephone, fax or e-mail. Please specify your confirmation number or name according to the Reservation Form.

What is the cancellation policy on my reservation?
In case of cancellation, a written notice must be received and acknowledged by Kuala Lumpur Sales Office (KLSO) at least 14 days prior to the GIT/FIT scheduled arrival.

Once I have made my reservation, will I receive any confirmation from the Hotel?
Yes. We will e-mail the confirmation within 24 hours.

How far ahead should I make the reservations?
As early as possible, i.e. at least 48 hours before arrival date. However, the rooms are allocated in a first come first serve basis.
 
  Transportation
  How to get to Redang Beach Resort?
There are basically 3 options: by airplane, bus or own transport. You can also drive on your own, details of road maps are available at here.

At what time should we reach the Jetty to catch the boat on time?
Please make sure that you reach the jetty 1/2 hrs  before . We can send our staff to assist and lead you safely, from the Jetty to our Resort.
 
  Miscellaneous
  Does anyone in Malaysia speak English or any other language?
English is the common language used here.Our national language is Bahasa Malaysia. Malaysian commonly speaks Bahasa Malaysia, English, Mandarin, Tamil, Cantonese, and Panjabi.

Do we need to change money before or upon arrival?
For your convenience, it is always advisable to change to local currency as all transactions in Malaysia will be in Ringgit Malaysia (RM).

What is the standard tipping practice in Malaysia?
There is no tipping practice in Malaysia. It is solely at your own discretion.

What should we bring along?
All guests are advised to bring along their own fishing equipments, swimming custumes, torchlights, towels, etc.

What is the weather like there -- what about hurricane season?
Malaysia has an equatorial climate with uniform temperatures throughout the year.

Is there any Internet access at the Resort?
Yes. We provide free WIFI in public areas.